QuickBooks Payroll Missing or Not Showing? Step-by-Step Fix

 

QuickBooks Payroll Disappeared

Has your QuickBooks Payroll disappeared? Are your employees missing in QuickBooks Online? If yes, you may not be able to track payroll, run reports, or process payments. This issue usually appears as a blank payroll screen with no employee data visible. In this guide, you will learn the possible causes and step-by-step solutions to restore payroll access quickly.

Why Is Payroll Not Showing in QuickBooks Online?

If payroll disappears without warning, the issue often relates to your web browser. Below are common reasons:

  • A damaged or corrupted browser
  • Browser extensions interfering with QuickBooks
  • An outdated browser version
  • Browser not meeting QuickBooks system requirements
  • Excess cache and cookies stored in the browser

These problems prevent QuickBooks Online from loading payroll data properly.

Solutions to Fix QuickBooks Payroll Disappeared Issue

Follow the solutions below carefully to restore payroll access.

Solution 1: Clear Browser Cache and Cookies

Too much stored cache can block QuickBooks from loading properly. Clearing it often fixes the issue.

Google Chrome

  • Open Chrome.
  • Click the three dots in the top-right corner.
  • Select More Tools > Clear Browsing Data.
  • Choose All Time as the time range.
  • Check Cookies and other site data and Cached images and files.
  • Click Clear Data.

Safari (Mac)

  • Open Safari.
  • Click History.
  • Choose Clear History.
  • Select the time range and confirm.

Microsoft Edge

  • Open Edge.
  • Click Menu > Settings > Privacy & Security.
  • Under Clear Browsing Data, click Choose what to clear.
  • Select time range and mark cookies and cache.
  • Click Clear Now.

Restart the browser and check if payroll appears.

Solution 2: Use Incognito or Private Mode

Browser extensions sometimes block QuickBooks features. Private mode disables extensions.

Chrome Incognito Mode

  • Click the three dots.
  • Select New Incognito Window.
  • Shortcut: Press Ctrl + Shift + N (Windows) or ⌘ + Shift + N (Mac).

Open QuickBooks Online in the incognito window and check payroll.

If payroll is still missing, move to the next solution.

Solution 3: Add Intuit as a Trusted Site

Security settings may block QuickBooks content. Adding Intuit as a trusted site can fix this.

Google Chrome

  • Go to Settings > Privacy and Security > Site Settings.
  • Select Cookies and Site Data.
  • Under Allow, click Add.
  • Enter: intuit.com

Safari

  • Open Safari and visit payroll.intuit.com.
  • Add the page to bookmarks under Top Sites.

Microsoft Edge

  • Search Internet Options from Windows Start.
  • Go to Security > Trusted Sites.
  • Click Sites and add *intuit.com.
  • Click OK.

Check payroll again after completing this step.

Solution 4: Set Up QuickBooks Workforce

If payroll still does not appear, use QuickBooks Workforce as an alternative.

Sign In and Invite Employees

  • Go to Payroll > Employees.
  • Select employees to invite.
  • Click Actions > Invite to Workforce.
  • Enter employee email addresses.
  • Check the option to invite them to view payslips online.
  • Click Send Invite.

Employees must accept the email invitation to access payroll data.

If you need help setting up Workforce, contact support at +1-(800)-961-4963.

Solution 5: Use a Supported Browser

If one browser fails, switch to another supported browser.

QuickBooks supports:

  • Google Chrome (Version 78 or newer)
  • Mozilla Firefox (Version 76 or newer)
  • Microsoft Edge (Version 79 or newer)
  • Safari (Version 12 or newer, Mac only)
  • Opera (Version 68 or newer)
  • Samsung Browser (Version 10 or newer)

Do not use Internet Explorer, as it is no longer supported.

Install the latest version of your browser before accessing QuickBooks Online.

Summary

QuickBooks Payroll may disappear due to browser issues, cache buildup, outdated software, or security settings. Clearing cache, using private mode, adding Intuit as a trusted site, switching browsers, or setting up QuickBooks Workforce can resolve the issue in most cases.

If the problem continues or you need expert help, contact a certified QuickBooks professional at +1-(800)-961-4963. A trained support team can guide you step by step and help restore your payroll without data loss


Location: United States

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